Problem loading editor

We're having a problem where some users can't open the ediotor, it freezes when trying to load. If they then refresh the editor loads.
This is only happening for some users, generally ones not in our location.
We are in Vancouver, Canada and it works fine for people here, but a user in Seattle can't load the editor.
Could people on this list try logging in to see if it loads for them. The url is:
http://demologin.nexuscms.com
user is demo
pass is demo

then click on one of the page titles.
Thanks for any help or ideas.

Wed, 05/19/2004 - 20:05

miker99

Joined: 01/10/2005

Posts: 63

RE: Problem loading editor

as it turns out, the problem is not with the editor loading but the data that should load into it. we're using php and mysql. after looking at the pages that didn't load, there were some ms word quotes like this Bria

when these are replace with normal quotes like "Bria", the page loads properly. again this is a problem in some locations only. has anyone had experiences like this, are there other characters that could possibly prevent the data to load in the editor. has anyone experienced problems because of routers or firewalls. any ideas would be appreciated.

Thu, 05/20/2004 - 01:21

old_goat

Joined: 13/07/2006

Posts: 36

RE: Problem loading editor

If you've got problems with loading from a database, it will possibly be certain characters that break the string being sent, and cause the load request to fail. I've seen this before with similar apps, and indeed the base issue can be the rubbish that M$ Word drops in for its own formatting use.

The way I found to test is to parse the string and convert from ASCII to the (chr) number equivalent. If any odd ones come out that couild be a problem, use a replace function to swap them with something more palitable to the editor