Greetings,
I am an end user of a website that has CKEditor basic installed to assist with developing the website.
Unfortunately, we are experiencing issues with the CKEditor buttons not showing consistantly. 3 examples of this are as follows :
1.) On a Win7 SP1 PC with IE 11, Firefox 32.0.2 and Chrome 37.0.2062.103. We have a user who can log on to this PC and in IE is able to view the Editor buttons on the webpage. However, using Chrome or Firefox results in the buttons not being displayed. Using the developer tools, I see an error that says 'CKEditor is not defined' or 'CKEditor is undefined'. If another user logs on to this PC, they are unable to view the buttons in any web browser.
2.) If the afore mentioned user logs on to different PCs, sometimes the buttons will show sometimes not. Sometimes when the buttons don't show, the user will receive a Javascript popup which says something along the lines of 'Java wants to make changes to your system'. If the user ok's this and refreshes the screen, the buttons appear. However, it isn't possible to force this Java popup to appear.
3.) On a PC where a user is able to view the buttons, if I delete his local user profile, the user is then unable to view the CKEditor buttons.
We've tried upgrading the PC's to the latest Java version, however, this hasn't affected the way the problem presents itself.
Given the testing I've done and my findings, I'm thinking that there is something is the user profile which is allowing the buttons to be displayed.
Any assistance would be gratefully received.
You might have to google
You might have to google "CKEditor is not defined" for similar cases. It can be a million things.
Customer and Community Manager, CKSource
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Hi there, I tried googling
Hi there, I tried googling the error message, however the results all come back to the way the code is embedded into the website by the web developer.... problem is, it's working on some machines and not on others.
I did some further testing, if I have a PC where the site works for one user but not another, if I delete that users local profile, the website stops working for them. This leads me to believe that there is something in the local user profile that allows this to work. The only clue I have that one of the users who it works for. When I deleted their local profile from a working machine, there were no longer able to view the buttons.