CKEditor 4
Wed, 03/04/2009 - 05:47
#1
gkdesigns
gkdesigns's picture
Joined: 04/03/2009
Posts: 3

CKFinder "under request" folder loading does NOT load folder

Greetings,

I use a Demosphere website that recently introduced CKFinder. The folder pane was working and did display subfolders, but recently stopped loading/displaying subfolders. The 'loading...' message flashes and then no joy. I get the same result using IE on XP x86 and Vista x64. Funny thing, it seems to work for the Demosphere support folks when they login as me. I also note that MS pushed out a .net upgrade this week, which is not on my XP machine, but is on my Vista machine... I wonder if it's on the Demosphere server?

I suspect a problem with CKFinder integration on the server side. So, what clues can I give the Demosphere folks so they can find/fix the problem?

Thanks!

GK
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Wed, 03/04/2009 - 16:36
wiktor
wiktor's picture
Joined: 16/07/2007
Posts: 1641

Re: CKFinder "under request" folder loading does NOT l

Usually the first things to check are:
- browser cache, clear browser's cache to see if that changes anything
- use another browser (Firefox for example) to check if it is IE-only problem
- if you're able to reproduce this issue using Firefox, use Firebug to inspect ajax requests. When CKFinder loads, the Init and GetFiles commands are executed. Take a look at the result returned by server connector.

The result of Init command should be similar to:
<Connector>
<Error number="0"/>
<ConnectorInfo enabled="true" s="" c="" thumbsEnabled="true" thumbsUrl="/ckfinder/userfiles/_thumbs/" thumbsDirectAccess="false"/>
<ResourceTypes>
   <ResourceType name="Files" url="/ckfinder/userfiles/files/" allowedExtensions="txt,vsd,wav,wma,wmv,xls,zip" deniedExtensions="" defaultView="Thumbnails" hash="feb62d9c6eca8c27" hasChildren="true" acl="17"/>
   <ResourceType name="Images" url="/ckfinder/userfiles/images/" allowedExtensions="bmp,gif,jpeg,jpg,png" deniedExtensions="" defaultView="Thumbnails" hash="4d0aa2a03837c308" hasChildren="true" acl="17"/>
   <ResourceType name="Flash" url="/ckfinder/userfiles/flash/" allowedExtensions="swf,flv" deniedExtensions="" defaultView="Thumbnails" hash="e4c8230302781a3c" hasChildren="true" acl="17"/>
</ResourceTypes>
</Connector>

.. and here is a sample result returned by theGetFiles command:
<Connector resourceType="Files">
<Error number="0"/>
<CurrentFolder path="/" url="/ckfinder/userfiles/files/" acl="17"/>
<Files>
   <File name="Car.jpg" date="200801171433" size="24"/>
   <File name="Porsche Approved.pdf" date="200801171433" size="526"/>
</Files>
</Connector>

Wiktor Walc
CTO, CKSource - http://cksource.com
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Thu, 03/05/2009 - 20:12
gkdesigns
gkdesigns's picture
Joined: 04/03/2009
Posts: 3

Re: CKFinder &quot;under request&quot; folder loading does NOT l

wiktor,

Thank you for your prompt reply.

I solved the problem of CKFinder not displaying files and subfolders by allowing the host site to set cookies. I block cookies on IE and then choose to allow sites on demand IF required and ***when this requirement is indicated by the privacy report eye icon IE displays in the status bar at the bottom of the window***.

In this situation with CKFinder failing, neither the host site window nor the CKFinder window displayed this privacy report eye icon to indicate a blocked cookie issue. Also, CKFinder was working properly with cookies blocked as recently as 2/20/09. So, I suspect someone recently implemented a CKFinder cookie requirement (or related privacy action) and did not provide the privacy report eye notification to alert the user.

I suggest the privacy report eye alert for a blocked cookie condition should be displayed in the CKFinder window status bar since it is the window in focus. If this is your responsibility, please make it happen because this issue will continue to annoy people and waste their time.

Cheers,

GK
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Thu, 03/05/2009 - 20:28
alfonsoml
alfonsoml's picture
Joined: 31/12/2006
Posts: 3737

Re: CKFinder &quot;under request&quot; folder loading does NOT l

GKDesigns wrote:
I suggest the privacy report eye alert for a blocked cookie condition should be displayed in the CKFinder window status bar since it is the window in focus. If this is your responsibility, please make it happen because this issue will continue to annoy people and waste their time.


It's Microsoft the one that handles the status bar of its browser
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Thu, 03/05/2009 - 21:55
gkdesigns
gkdesigns's picture
Joined: 04/03/2009
Posts: 3

Re: CKFinder &quot;under request&quot; folder loading does NOT l

alfonsoml wrote:
It's Microsoft the one that handles the status bar of its browser


This is the first instance I've encountered where IE privacy settings blocked cookies and/or other temp files required by CKFinder, and neither the host site window nor the CKFinder window indicated a problem with required temp files... other than just failing to work properly... not very graceful. Perhaps the blocked temp files were not quite cookie files... I don't know... it's not my product. I'm just a user trying to figure out something broke by others. If you ask me, CKFinder should not be implemented by Demosphere in a manner that requires temp files affected by browser privacy settings... that's just a problem waiting to happen since a lot of users block cookies as a matter of privacy... and can count on Microsoft who handles the status bar to always alert them when it's necessary... except in this one instance.

GK
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Tue, 03/16/2010 - 19:39
jkat98
jkat98's picture
Joined: 22/02/2010
Posts: 2

Re: CKFinder &quot;under request&quot; folder loading does NOT l

I actually seem to be having a very similiar situation. Specifically I just noticed the other day that all of my CKFinder implementations stopped working. From within Firefox, the browser opens and displays a list of folders, but never shows a list of items in the folder (and the upload button in the main toolbar is disabled). I tested in IE and all seems to be working fine. I cant figure out based on this thread what specific type of setting I should have in Firefox to fix/prevent this from happening (nor what to tell my clients using Firefox what they should do?)

Help!!?!?
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Tue, 03/16/2010 - 20:09
alfonsoml
alfonsoml's picture
Joined: 31/12/2006
Posts: 3737

Re: CKFinder &quot;under request&quot; folder loading does NOT l

I guess that your problem is Firefox 3.6 : viewtopic.php?f=10&t=18025

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