Support on Support

For the last couple weeks I have been researching the CKEditor as a replacement for Telerik Editor. It has been difficult, mostly because of poor documentation, lack of good examples, and difficulty getting support. If I am successful with this conversion, we will be looking at buying a commercial licence. Questions:

1. Are there other means of getting support? I have yet to receive any comments of the first question I posted: viewtopic.php?f=10&t=25433 I'm I doing something wrong in the way I am requesting support? Is it just a roll of the dice in the support forum or is there some sort of formal support?

2. With a paid subscription, are there additional support options?

Tue, 05/15/2012 - 12:03

sebstefanov

Joined: 03/02/2012

Posts: 1329

Re: Support on Support

I just noticed three of your threads were in the CKFinder section and your questions are related to CKEditor. I moved them. Also, the forum is a medium for the community to exchange information. We occasionally give support in the forums but our focus in on assisting licensed users via email. Unfortunately users usually come visit our forums when they have a problem and they rarely give anything back to the community. Most will ignore the other empty threads below them and wait for their answer, even though they might be able to assist others.

Customer and Community Manager, CKSource
Follow us on: Facebook, Twitter, LinkedIn

If you think you found a bug in CKEditor, read this!

Tue, 05/15/2012 - 15:51

Anna

Joined: 14/12/2010

Posts: 1369

Re: Support on Support

And to answer your second question, all Closed Distribution Licenses of CKEditor (as well as all CKFinder licenses) come with one year of e-mail support from the original development team. You will get your private support token and will be able to use the dedicated customer support channel.

See http://docs.cksource.com/CKEditor_3.x/Howto/Support

Documentation Manager, CKSource

See CKEditor 5 docs, CKEditor 4 docs, CKEditor 3 docs, CKFinder 3 docs, CKFinder 2 docs for help.
Visit the new CKEditor SDK for samples showcasing editor features to try out and download!