# Getting support

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## Commercial support

As a licensed customer, you benefit from direct support from the core CKEditor 5 development team. Our commercial licenses are tailored for professionals and enterprises. If you have any support requests, please [contact us](https://ckeditor.com/contact/).

For more information, check the [CKEditor 5 Pricing page](https://ckeditor.com/pricing/).

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## Asking questions

If you have questions about our products or features:

* If you are a customer or your questions relate to our premium features, please [contact us](https://ckeditor.com/contact/).
* If you have questions about the integration steps or best practices, you can [submit an issue](#submitting-an-issue). Please note that our response may take some time. Thank you for your understanding.

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## Reporting issues

If you believe you have found an issue in CKEditor 5, we appreciate you letting us know. Before creating a bug report, please read the guidelines on how to do it properly and efficiently.

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### Reproduce on official examples

To eliminate the possibility that the issue is caused by third-party software or your customizations, first try to reproduce the issue on the [official examples](../examples/index.md).

The examples are always running the latest editor version. Please note that if the problem was fixed in a release newer than the version you are using, you will need to upgrade your CKEditor 5 installation as we do not backport fixes.

Most issues are reproducible on the demo. If your case is different, follow the steps described below.

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### Submitting an issue

If you are a commercial customer, please reach us via our [support channel](https://ckeditor.com/contact/) for the fastest response.

We keep most of our issues on GitHub to provide open access to reported cases. To report a new issue, you will need a GitHub account.

Issues should be reported via the specific issue trackers:

* [CKEditor 5 repository](https://github.com/ckeditor/ckeditor5/issues).
* [Angular integration](https://github.com/ckeditor/ckeditor5-angular),
* [React integration](https://github.com/ckeditor/ckeditor5-react),
* [Vue integration](https://github.com/ckeditor/ckeditor5-vue),
* [CKEditor 5 inspector](https://github.com/ckeditor/ckeditor5-inspector).

Things to keep in mind:

* Search for existing issues before starting a new one. This helps our team keep the backlog organized.
* Be concise and informative to make it easy for our team to understand the problem.
* Feel free to join discussions around issues and share your opinion!

Issues with third-party plugins should be reported directly to their developers.

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## Reporting security issues

If you believe you have found a security issue in the CKEditor 5 software, please contact us immediately.

When reporting a suspected security problem, please bear this in mind:

* Make sure to provide as many details as possible about the vulnerability.
* Please do not disclose publicly any security issues until we fix them and publish security releases.

Contact the security team at <security@cksource.com>. As soon as we receive the security report, we will work promptly to confirm the issue and provide a security fix.

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Full index of the CKEditor 5 documentation: [llms.txt](../../llms.txt)