Mailchain

Blockchain is best known as the distributed ledger technology that underpins cryptocurrencies, like Bitcoin, but it has uses well beyond finance. Mailchain, a decentralized email and messaging platform, uses blockchain technology for privacy and security, and the company aims to become the default standard for web communication.

The Mailchain team built the first version of their app using a bare-bones text editor, but they quickly spotted a problem. People were slow to adopt the new service – they couldn’t write messages in Mailchain as easily as they could in a typical webmail service.

To help the platform take off, Mailchain needed a rich text editor with:

Instead of building their own WYSIWYG solution, Mailchain opted to integrate CKEditor 5 into their platform.

The large range of features was appealing, but the team was especially drawn to the CKEditor interface. Its customizability means the editor can be configured to suit Mailchain’s look and feel, while the familiar toolbar layout makes the experience of writing and editing messages much smoother for users.

CKEditor’s modular architecture allows for the easy addition of new features as needed. And the integration process was straightforward, so the Mailchain team has the confidence to expand their platform, without worrying about compatibility issues.

Since integrating CKEditor, Mailchain has had a noticeable increase in user activity, thanks to the much-improved user experience, and the service has seen more signups and active users. Plus, feedback from new users has helped the team decide which CKEditor features to add next.

Working with an established rich text editor, rather than building their own, saved the development team significant time and effort. So now, they can focus on supporting more blockchain protocols, and extending Mailchain’s feature set.