Cannot edit in source mode

Tue, 01/17/2012 - 21:02

If I click the source button in the toolbar, I see the source of my text but all I can do is select all and cut/copy/paste all. How can I edit this content? It's often handy to go in and delete an HTML tag or some other item in source view.

Wed, 01/18/2012 - 08:39

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Anna

Re: Cannot edit in source mode

Seems to be an issue of your local installation, as this works correctly on the demo site with default CKEditor settings.

What is your environment? CKEditor version? Browser that you are using? Try to upgrade to the latest CKEditor version and see if it fixes the problem.

Documentation Manager, CKSource

See CKEditor 4.x docs, CKEditor 3.x docs, CKFinder docs for help. CKEditor general FAQ is useful, too!
If you think you found a bug in CKEditor, read this!

Tue, 03/20/2012 - 17:29

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ka11isto

Re: Cannot edit in source mode

Hello,

I am experiencing the same problem with my installation. We are using the latest version of CKEditor with Mindtouch, the problem appears in all browsers. We updated the editor to the latest version about three weeks ago.

Any idea what could be causing this? Any further troubleshooting tips?

Thanks.

Tue, 03/20/2012 - 17:46

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Anna

Re: Cannot edit in source mode

ka11isto wrote:HWe are using the latest version of CKEditor with Mindtouch, the problem appears in all browsers. We updated the editor to the latest version about three weeks ago.

I presume this is some sort of third-party integration with the Mindtouch software? If so, you should probably check with its developers/ community, as this problem does not occur in the latest version of standalone CKEditor so I'm afraid it's beyond our reach...

Documentation Manager, CKSource

See CKEditor 4.x docs, CKEditor 3.x docs, CKFinder docs for help. CKEditor general FAQ is useful, too!
If you think you found a bug in CKEditor, read this!

Mon, 04/23/2012 - 18:33

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sba_cdecinko

Re: Cannot edit in source mode

Anna wrote:
ka11isto wrote:...so I'm afraid it's beyond our reach...

Not very customer service friendly. You're not even willing to try and help? I am using the editor in a basic ColdFusion page and when in source mode, all I can do is cut/copy/paste. I cannot highlight individual portions nor can I edit anything. What would cause this? Doc type? JS conflict? We can't be the only ones suffering with this issue.

Wed, 04/25/2012 - 12:41

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Anna

Re: Cannot edit in source mode

Like I stated before, I really am sorry we are unable to help, but you are asking us to provide support for a (possibly) heavily customized copy of the (unknown version of the) editor that is embedded in a paid, closed-source product. CKEditor is Open Source software that was taken for free or licensed from us by MindTouch developers and we have no way of knowing what they did with it, how they configured it and integrated with their portal, or what other components that they use could cause a conflict or this bug.

Since this issue is something that does not occur in the latest version of CKEditor itself, you really need to ask the MindTouch developers to correct their integration because this is what introduced the issue. If they debug it and find that some features in CKEditor code are sub-standard and are causing them problems, they are most welcome to file a ticket on our Development site. There is nothing else that we can do, as much as we would like to help.

Documentation Manager, CKSource

See CKEditor 4.x docs, CKEditor 3.x docs, CKFinder docs for help. CKEditor general FAQ is useful, too!
If you think you found a bug in CKEditor, read this!